Reference

Understand How We Protect Your Privacy

Your account information, payment history and personal details stay secure with us.

Encrypted account storagePayment data separationClear retention timelines
betplay Understand How We Protect Your Privacy
REACH OUR TEAM

Contact Us About Your Privacy

Team online

Email Support

Write to our data privacy team at [email protected]. We respond to privacy requests, account access queries and data correction requests within 48 hours, including players in Makassar and across Indonesia.

Live Chat

Open the chat widget in your account lobby or from the help menu. Our team is available 24/7 to answer privacy questions and guide you through account settings and data controls.

Account Settings

Visit the Privacy & Security section in your account dashboard to view stored data, update personal information, review login history and manage cookie preferences directly.

HOW WE KEEP YOU SAFE

Security and Data Handling Inside betplay

Privacy protection at betplay runs on three pillars: encryption of all account and payment traffic, strict staff access controls so only authorized teams handle sensitive data, and regular…

Data Encryption

All personal data, payment details and game records travel over encrypted connections.

Staff Access Logs

Only roles that need your data can view it — support agents see your email and play history, compliance staff…

Cookie Control

We use session cookies to keep you logged in and preference cookies to remember your lobby layout and language.

Third-Party Partners

We share data only with payment processors, fraud-prevention vendors and compliance teams required by local regulation.

Account Deletion

Request permanent account closure and data removal from the Privacy & Security dashboard.

Rights and Requests

You can request a copy of your data, correct inaccurate information or object to processing. Submit requests via email support@betplay.

Your Privacy Rights and Data Choices

No. Your DANA, OVO, GoPay and QRIS details are processed only by the payment provider you select and our fraud-prevention partner. We never sell or rent your payment data. Compliance teams access transaction records only where local law requires it.

Personal information like your name and email is deleted 30 days after closure. Transaction and deposit records are retained for seven years to comply with anti-money-laundering rules where local law permits, then destroyed.

Yes. Go to Privacy & Security in your account settings and select Download My Data. We'll prepare a file with all account activity, deposits, withdrawals and personal details within 10 business days.

We use session cookies to keep you logged in, preference cookies to save your lobby layout and language, and analytics cookies to track which games you open. Disable analytics cookies in account settings without losing login or game functionality.

Email our data privacy team at [email protected] or use live chat in your lobby — available 24/7. Include your account number and describe your concern. We respond within 48 hours with answers or next steps.

We record your IP address for security and fraud detection. We do not track your GPS or sell location data. You can check which devices and IP addresses have accessed your account in the Security dashboard anytime.

We conduct monthly security audits and maintain encryption across all systems. If a breach occurs, we'll notify affected users within 72 hours via email and provide guidance on password changes, identity monitoring and next steps required by local law.